Empower your SaaS platform organization to enhance SaaS security, protect customer data, and demonstrate operational excellence with Glocert International's specialized ISO certifications, security assessments, and compliance solutions.
SaaS platform organizations handle sensitive customer data, operate in highly competitive markets, and are subject to evolving cybersecurity, privacy, and data protection regulations. The combination of regulatory pressure, data sensitivity, operational risk, multi-tenant architecture, and supply-chain exposure creates unique compliance challenges that require specialized expertise and SaaS-specific solutions.
SaaS platform organizations must navigate multiple regulatory frameworks including GDPR (EU), CCPA (California), PIPEDA (Canada), and local data protection laws. Understanding which regulations apply and how they intersect is critical for maintaining compliance, avoiding penalties, and protecting customer data across different jurisdictions. SOC 2 is commonly required by enterprise customers.
Many SaaS platform organizations make critical mistakes including treating ISO 27001 as an IT project instead of a governance system, implementing security controls without aligning with product development processes, ignoring third-party and cloud risk, and failing to maintain evidence between audits. Understanding these common pitfalls helps organizations avoid costly compliance failures.
Understanding which regulations apply to your SaaS platform organization and how they intersect is critical for maintaining compliance and protecting customer data.
GDPR (EU): Required for organizations processing personal data of EU residents. Applies to technology and SaaS companies operating in or serving EU customers. Non-compliance can result in fines up to €20 million or 4% of annual global turnover.
CCPA (California): Required for businesses that collect personal information of California residents and meet certain thresholds. Applies to many SaaS and technology companies serving US customers.
PIPEDA (Canada): Required for organizations processing personal information in the course of commercial activities in Canada.
SOC 2: Commonly required by enterprise customers for SaaS providers. Demonstrates security, availability, processing integrity, confidentiality, and privacy controls.
ISO/IEC 27001: Widely recognized information security management system standard, often required for enterprise contracts and regulatory compliance.
ISO/IEC 27701: Privacy information management system extension to ISO 27001, helping organizations demonstrate GDPR and other privacy law compliance.
AI Governance: Increasing focus on AI systems, including EU AI Act, ISO/IEC 42001, and transparency requirements for AI-powered services.
Cloud Security: Enhanced scrutiny of cloud service providers and multi-tenant architectures, particularly ISO 27017 and ISO 27018 for cloud-specific controls.
Supply Chain Security: Growing emphasis on third-party risk management, vendor security assessments, and software supply chain security.
These certifications help SaaS platform organizations demonstrate compliance, protect customer data, and meet enterprise customer requirements.
For information security governance. Essential for SaaS platforms. Provides a systematic approach to managing information security risks and protecting customer data across SaaS operations and product development.
Learn MoreFor SaaS platforms. Commonly required by enterprise customers. Demonstrates security, availability, processing integrity, confidentiality, and privacy controls for SaaS services handling customer data.
Learn MoreFor cloud security. Critical for SaaS platforms using cloud infrastructure. Provides cloud-specific security controls and guidance for cloud service providers and SaaS platforms.
Learn MoreFor cloud privacy. Essential for SaaS platforms. Provides controls for protecting personally identifiable information (PII) in public cloud computing environments, addressing GDPR and privacy requirements.
Learn MoreFor privacy management. Critical for SaaS platforms handling customer data. Extends ISO 27001 to provide a privacy information management system aligned with GDPR, CCPA, and other privacy regulations.
Learn MoreFor AI governance. Essential for SaaS platforms with AI-powered features. Provides a management system for artificial intelligence, addressing AI risk, transparency, and ethical use requirements.
Learn MoreFor IT service management. Ensures effective SaaS service delivery and management processes aligned with business requirements and customer expectations.
Learn MoreFor business continuity. Critical for SaaS platforms. Ensures SaaS platforms can maintain service availability and critical operations during disruptions, meeting enterprise customer requirements.
Learn MoreUnderstanding these common pitfalls helps SaaS platform organizations avoid costly compliance failures and build more effective security and privacy programs.
Many SaaS organizations implement ISO 27001 as a technical IT initiative rather than a governance system. Information security requires executive leadership, organizational culture change, and integration with product development and SaaS operations, not just technical controls.
Implementing security controls without aligning with SaaS product development processes, customer requirements, and agile workflows leads to friction, workarounds, and compliance failures. Security must integrate seamlessly with product development and SaaS operations.
SaaS platforms often focus on application security while overlooking third-party vendors, cloud service providers, API integrations, and software supply chain risks. These represent significant risk vectors that must be assessed and managed in SaaS environments.
Under GDPR and other privacy regulations, SaaS providers must ensure vendors and subprocessors protect customer data, but many fail to properly assess, contract with, and monitor vendors, creating significant compliance and breach risks for SaaS platforms.
Many SaaS organizations prepare evidence only during audit periods, leading to gaps, inconsistencies, and compliance failures. Continuous evidence maintenance, monitoring, and documentation are essential for effective compliance in fast-paced SaaS environments.
SaaS platforms often have incident response plans that are not tested, not integrated with operations, or fail to address customer notification, regulatory reporting, and service availability requirements effectively. SOC 2 and ISO 27001 provide essential guidance.
Glocert supports SaaS platform organizations through independent certification, assurance, and audit services aligned to international standards and SaaS-specific regulations.
Our SaaS platform compliance services include ISO 27001 certification for information security governance, SOC 2 audits for service organization controls commonly required by enterprise customers, ISO 27017 certification for cloud security, ISO 27018 certification for cloud privacy, ISO 27701 certification for privacy management aligned with GDPR and CCPA, ISO 42001 certification for AI governance if using AI-powered features, and penetration testing to identify and remediate SaaS application security vulnerabilities.
We understand the unique challenges of SaaS platform organizations including regulatory complexity, customer data sensitivity, multi-tenant architecture security, product development integration, customer trust requirements, and third-party risk management. Our auditors bring deep SaaS industry expertise and work with you to build compliance programs that integrate with product development, protect customer data, meet enterprise customer requirements, and demonstrate operational excellence across multiple jurisdictions.
Are you ready to enhance SaaS security and achieve compliance excellence? Glocert International is ready to assist with ISO certifications, SOC 2 assessments, and compliance solutions tailored to your SaaS platform organization.