CCPA/CPRA Compliance Services
Protect Consumer Privacy, Build Trust
In the era of data-driven business, protecting consumer privacy has become a regulatory imperative and a competitive advantage. The California Consumer Privacy Act (CCPA) and its expansion, the California Privacy Rights Act (CPRA), represent the most comprehensive consumer privacy laws in the United States, granting California residents unprecedented control over their personal information. With penalties reaching up to $7,500 per intentional violation and private lawsuits for data breaches, CCPA/CPRA compliance is essential for any organization doing business with California residents. At Glocert International, we provide expert CCPA/CPRA compliance services to organizations worldwide. Whether you're just starting your privacy journey or enhancing existing compliance programs, our experienced team guides you through gap assessments, data mapping, privacy readiness evaluations, customized workshops, and ongoing advisory services. Partner with Glocert International to achieve CCPA/CPRA compliance, enhance your privacy posture, build consumer confidence, protect employee privacy rights, and limit exposure to costly enforcement penalties.
What is CCPA/CPRA?
The California Consumer Privacy Act (CCPA), which took effect on January 1, 2020, was the first comprehensive consumer privacy law in the United States. It granted California residents sweeping rights over their personal information and imposed significant obligations on businesses that collect, process, or sell that data.
The California Privacy Rights Act (CPRA), approved by California voters in November 2020 and effective January 1, 2023, significantly expands and strengthens CCPA protections. CPRA introduces new categories of sensitive personal information, creates the California Privacy Protection Agency (CPPA) to enforce the law, extends privacy rights, and imposes additional compliance obligations on businesses.
Who Must Comply with CCPA/CPRA?
CCPA/CPRA applies to for-profit businesses that do business in California and meet one or more of the following thresholds:
- Annual Gross Revenues: Have annual gross revenues exceeding $25 million
- Consumer Data Volume: Buy, sell, or share the personal information of 100,000 or more California consumers or households annually (50,000 under original CCPA)
- Revenue from Data Sales: Derive 50% or more of annual revenues from selling or sharing consumers' personal information
The law applies regardless of where your business is located—if you handle personal information of California residents and meet the thresholds, you must comply. CCPA/CPRA also applies to service providers and contractors that process personal information on behalf of covered businesses.
Key Differences Between CCPA and CPRA
While CPRA builds on CCPA's foundation, it introduces important enhancements:
- Sensitive Personal Information: New category with additional protections (e.g., Social Security numbers, financial account information, precise geolocation, genetic data)
- Expanded Consumer Rights: New right to correction of inaccurate personal information, enhanced opt-out rights for automated decision-making
- Enforcement Agency: Creation of California Privacy Protection Agency (CPPA) dedicated to enforcing privacy law
- Data Minimization: Requirement to limit collection, use, retention, and sharing of personal information to what is reasonably necessary
- Risk Assessments: Annual cybersecurity audits and risk assessments for businesses processing significant personal information
- Contractor Requirements: Additional obligations for service providers and new "contractor" category
- Look-back Period: Increased from 12 months to 24 months for certain data rights requests
Why CCPA/CPRA Compliance Matters
CCPA/CPRA compliance is essential for protecting consumer privacy and maintaining business viability:
1. Avoid Significant Financial Penalties
Non-compliance with CCPA/CPRA results in substantial enforcement actions:
- Civil Penalties: Up to $2,500 per violation for unintentional violations, up to $7,500 per intentional violation
- Private Right of Action: Statutory damages of $100 to $750 per consumer per incident for data breaches, or actual damages if greater
- Class Action Exposure: Data breach class actions can result in multi-million dollar settlements
- Cure Period Limitations: CPRA eliminates the 30-day cure period for many violations
- Attorney General Actions: California Attorney General and CPPA can pursue enforcement actions
2. Consumer Trust and Brand Reputation
Privacy has become a key differentiator in consumer decision-making. CCPA/CPRA compliance demonstrates respect for consumer privacy rights, builds trust and confidence with customers, enhances brand reputation and corporate responsibility, differentiates your organization from non-compliant competitors, and supports customer loyalty and retention. Privacy violations result in immediate loss of consumer trust, negative media coverage, social media backlash, and long-term reputational damage affecting revenue and market position.
3. Competitive Advantage
Many organizations now require privacy compliance from their vendors and partners. CCPA/CPRA compliance enables access to enterprise customers with strict privacy requirements, qualification for contracts requiring demonstrated privacy protection, preference in vendor selection processes, competitive differentiation in privacy-conscious markets, and higher pricing power due to validated privacy assurance.
4. Operational Improvements
The CCPA/CPRA compliance process drives operational improvements including comprehensive data inventory and mapping, documented privacy policies and procedures, improved data governance and stewardship, enhanced data security controls, privacy by design in product development, vendor risk management programs, incident response capabilities, and overall strengthened data protection practices benefiting the entire organization.
5. Employee Confidence
CCPA/CPRA rights extend to employee personal information in many cases. Compliance demonstrates that your organization respects employee privacy, protects sensitive employee data, maintains transparent data practices, and creates a culture of privacy awareness. This builds employee trust, supports recruitment and retention efforts, and enhances overall workplace satisfaction.
CCPA/CPRA Services
Glocert International provides comprehensive CCPA/CPRA compliance services, helping you achieve and maintain compliance with California privacy laws.
Gap Assessment
Our team reviews your organization's current data protection and privacy environment. Our due diligence involves a thorough review of all policies, procedures, and processes in place within scope. Glocert then provides a detailed gap assessment to help your organization identify and address applicable CCPA/CPRA requirements.
Data Mapping
To build an effective and appropriate privacy program, you have to know what personal information you process. The Glocert team will assist you in analyzing and documenting where personal information is ingested, how it is used, and ultimately how it will be destroyed.
Privacy Readiness Assessment
Curious how your organization stacks up with basic CCPA/CPRA requirements? Try our CCPA/CPRA readiness assessment and complete our CCPA/CPRA readiness assessment questionnaire, which can include auditor assistance, to help your organization understand at a high-level where gaps in compliance may lie prior to engaging us for a comprehensive CCPA/CPRA gap assessment.
Workshops
Based on your organization's unique needs, the Glocert team will deliver an introductory presentation to lay a foundation of terminology and concepts related to the CCPA/CPRA, as well as provide a tailored experience addressing client specific questions and situations.
Advisory Services
Does your organization have specific needs related to CCPA/CPRA that you could use some assistance in analyzing and developing a plan to address? Let the Glocert Team be your partner in compliance to determine the appropriate path forward.
California Consumer Privacy Rights
CCPA/CPRA grants California consumers comprehensive rights over their personal information:
Right to Know
Consumers can request disclosure of the categories and specific pieces of personal information a business has collected about them, the sources of that information, the business purposes for collection, and the categories of third parties with whom the information is shared.
Right to Delete
Consumers can request deletion of personal information a business has collected about them, subject to certain exceptions (e.g., completing transactions, security purposes, legal compliance).
Right to Opt-Out
Consumers can opt-out of the sale or sharing of their personal information. CPRA expands this to include sharing for cross-context behavioral advertising and creates specific opt-out rights for sensitive personal information.
Right to Correct
CPRA adds a new right allowing consumers to request correction of inaccurate personal information maintained by a business.
Right to Limit Use of Sensitive Personal Information
CPRA creates a right for consumers to limit business use and disclosure of sensitive personal information to purposes necessary to perform services or provide goods reasonably expected by the consumer.
Right to Non-Discrimination
Businesses cannot discriminate against consumers for exercising their CCPA/CPRA rights, including by denying goods or services, charging different prices, or providing different quality of service.
Right to Opt-In for Minors
Businesses must obtain affirmative opt-in consent before selling or sharing personal information of consumers under 16 years old (with parental consent required for children under 13).
The Benefits of CCPA/CPRA Compliance:
Enhances Your Privacy Posture
Enhances your privacy posture through comprehensive data governance, mapping, and protection practices.
Builds Client Confidence
Provides your current and potential clients with the confidence that your organization protects their personal information.
Employee Trust
Gives your employees confidence that you respect the privacy of their personal information.
Limits Penalties Exposure
Limits your organization's exposure to CCPA/CPRA enforcement penalties due to non-compliance.
CCPA/CPRA Compliance Requirements
To comply with CCPA/CPRA, businesses must implement numerous requirements:
Privacy Notice Requirements
- At Collection Notice: Inform consumers at or before collection about categories of personal information collected and purposes of use
- Privacy Policy: Maintain comprehensive privacy policy describing consumer rights, categories of personal information, sources, business purposes, and third-party disclosure
- Notice of Right to Opt-Out: Provide clear notice of right to opt-out of sale/sharing with "Do Not Sell or Share My Personal Information" link
- Notice of Financial Incentive: Disclose material terms of any financial incentive programs related to personal information collection
Consumer Request Mechanisms
- Request Methods: Provide at least two methods for submitting requests (e.g., toll-free number, website form, email)
- Verification Processes: Implement procedures to verify identity of requestors to prevent fraud
- Response Timeframes: Respond to verifiable consumer requests within 45 days (with 45-day extension if needed)
- Request Records: Maintain records of consumer requests and responses for 24 months
Data Practices and Governance
- Data Inventory: Maintain comprehensive inventory of personal information collected, used, and disclosed
- Data Mapping: Document data flows from collection through destruction
- Data Minimization: Limit collection, use, retention, and sharing to what is reasonably necessary (CPRA)
- Purpose Limitation: Use personal information only for disclosed purposes unless consent is obtained for new purposes
- Retention Policies: Establish and follow data retention and destruction policies
Vendor Management
- Service Provider Agreements: Execute written contracts with service providers limiting their use of personal information
- Contractor Obligations: Meet CPRA requirements for contractors processing personal information
- Third-Party Disclosures: Maintain records of third parties receiving personal information
Security and Risk Management (CPRA)
- Security Practices: Implement reasonable security procedures and practices
- Risk Assessments: Conduct annual cybersecurity audits and risk assessments for high-volume processors
- Sensitive Personal Information: Apply additional protections for sensitive personal information categories
Training and Accountability
- Privacy Training: Train employees responsible for handling consumer requests
- Accountability: Designate responsible personnel for privacy compliance oversight
- Documentation: Maintain records demonstrating compliance efforts
CCPA/CPRA Compliance Pricing
Our CCPA/CPRA compliance pricing is transparent and based on your organization's size, data processing volume, complexity, and service needs. We offer competitive rates with no hidden fees.
Request a Quote
Get a personalized estimate based on your organization's data environment, processing volume, and compliance needs.
Contact Us for PricingWhat's Included in CCPA/CPRA Pricing:
- Initial scoping and applicability assessment
- Comprehensive gap assessment against CCPA/CPRA requirements
- Data inventory and mapping assistance
- Privacy policy and notice review
- Consumer request process evaluation
- Vendor agreement review
- Remediation recommendations and prioritization
- Workshop delivery and training
- Ongoing advisory support (as needed)
Note: CCPA/CPRA compliance pricing varies based on organization size and revenue, volume of personal information processed, number of data systems and vendors, complexity of data practices, geographic scope, and service type selected. Contact us for a detailed, no-obligation quote tailored to your specific needs.
Frequently Asked Questions (FAQ)
Find answers to common questions about CCPA/CPRA compliance:
The CCPA (California Consumer Privacy Act) took effect January 1, 2020, granting California residents privacy rights over their personal information. The CPRA (California Privacy Rights Act), effective January 1, 2023, significantly expands CCPA by adding new consumer rights (correction, opt-out of automated decision-making), creating the category of sensitive personal information with additional protections, establishing the California Privacy Protection Agency (CPPA) enforcement body, imposing data minimization requirements, requiring risk assessments for high-volume processors, extending the look-back period to 24 months, and adding new contractor obligations. CPRA is sometimes called "CCPA 2.0" as it amends and strengthens the original CCPA framework.
CCPA/CPRA applies to for-profit businesses doing business in California that meet one or more of these thresholds: (1) Annual gross revenues exceeding $25 million, (2) Buy, sell, or share personal information of 100,000+ California consumers or households annually, or (3) Derive 50%+ of annual revenues from selling or sharing personal information. The law applies regardless of where your business is physically located—if you handle California residents' personal information and meet a threshold, you must comply. Non-profits, government entities, and some financial institutions subject to other privacy laws may have exemptions. If you're uncertain about applicability, Glocert International can help assess whether CCPA/CPRA applies to your organization.
Personal information is broadly defined as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a particular consumer or household. This includes obvious identifiers like names, addresses, email addresses, and Social Security numbers, but also IP addresses, browsing history, geolocation data, purchase history, inferences about preferences and behavior, biometric information, and much more. CPRA adds a subcategory of sensitive personal information including Social Security numbers, driver's license numbers, financial account information, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, health information, sex life or sexual orientation, and citizenship or immigration status. The definition is intentionally broad to provide comprehensive consumer protection.
Regulatory enforcement by the California Attorney General or California Privacy Protection Agency can result in civil penalties up to $2,500 per violation (unintentional) or $7,500 per intentional violation. With thousands of consumers potentially affected, penalties can quickly reach millions of dollars. Private right of action allows consumers to sue for data breaches resulting from failure to maintain reasonable security, with statutory damages of $100 to $750 per consumer per incident or actual damages (whichever is greater). Class action lawsuits can result in massive settlements. CPRA eliminated the 30-day cure period for many violations, meaning enforcement can proceed immediately. Additional consequences include reputational damage, loss of consumer trust, customer churn, and negative media coverage.
Businesses must respond to verifiable consumer requests within 45 days of receipt. If reasonably necessary, you can extend the response time by an additional 45 days (90 days total), but you must inform the consumer of the extension and reason within the initial 45-day period. The response must provide the requested information or explain why the request cannot be fulfilled. For requests to delete, you must delete the personal information from your records and direct service providers to delete as well. Failures to respond timely or completely can result in regulatory enforcement. Businesses should implement efficient request intake, verification, fulfillment, and tracking systems to ensure compliance with these timeframes.
Data mapping is the process of identifying and documenting all personal information your organization collects, where it's stored, how it flows through your systems, who has access to it, how it's used, with whom it's shared, and when it's destroyed. Data mapping is essential for CCPA/CPRA compliance because you cannot comply with consumer requests (access, deletion, correction) unless you know what data you have and where it resides. Data mapping enables you to respond accurately to "Right to Know" requests, fulfill deletion requests completely, identify data sales or sharing requiring opt-out mechanisms, implement data minimization practices, update privacy notices accurately, manage vendor relationships effectively, and conduct meaningful risk assessments. Glocert International assists organizations with comprehensive data mapping to build the foundation for effective privacy compliance.
Yes, with some nuances. The original CCPA provided temporary exemptions for employee and B2B personal information, but these exemptions expired January 1, 2023. CPRA now applies to employee, job applicant, and business contact personal information, though with some modified requirements. Employees have rights to access, delete (subject to exceptions), and opt-out of sale/sharing of their personal information. However, practical exceptions exist—for example, businesses can maintain employee data necessary for employment relationships, legal compliance, investigations, and record-keeping. Businesses must update privacy notices for employees and job applicants, establish processes for employee requests, review employee data collection and use practices, assess vendor agreements involving employee data, and document legitimate business purposes for retaining employee information. The application of CCPA/CPRA to employment data creates significant compliance complexity that organizations should address proactively.
Glocert International provides comprehensive CCPA/CPRA compliance services including: Gap assessments evaluating your current privacy practices against CCPA/CPRA requirements and identifying areas needing remediation; Data mapping assistance documenting personal information flows throughout your organization; Privacy readiness assessments providing high-level evaluation of compliance posture; Workshops delivering education on CCPA/CPRA terminology, requirements, and implementation strategies; and Advisory services offering ongoing consultation on specific privacy challenges and compliance questions. Our team brings deep expertise in California privacy law, practical implementation experience across industries, and a pragmatic approach focused on building sustainable privacy programs. We serve as your partner in compliance, helping you navigate complex requirements, prioritize remediation efforts, and build consumer and employee confidence in your data practices.
No, businesses generally cannot charge consumers for exercising CCPA/CPRA rights or discriminate against them for doing so. The non-discrimination provision prohibits denying goods or services, charging different prices or rates, providing different quality of goods or services, or suggesting the consumer will receive different treatment. However, businesses may offer financial incentives (discounts, rewards, benefits) in exchange for collection, sale, or retention of personal information, provided the incentive is reasonably related to the value of the data and consumers have opt-in consent. Businesses may also charge different prices if the difference is reasonably related to the value provided by consumer data. Any financial incentive program must be described in a notice of financial incentive that explains material terms and how the incentive is reasonably related to data value. These programs require careful design to ensure CCPA/CPRA compliance.
CCPA/CPRA compliance is ongoing and continuous, not a one-time project. You should update your privacy policy at least annually and whenever there are material changes to your data practices. Conduct regular reviews including: Annual reviews of privacy policies, notices, and procedures; Data mapping updates whenever new systems, vendors, or data collection occurs; Vendor agreement reviews annually or when engaging new service providers; Training updates at least annually for staff handling consumer requests; Process improvements based on consumer request volumes and challenges; Regulatory monitoring to track CPPA guidance and enforcement actions; and Risk assessments annually for high-volume processors (CPRA requirement). Additionally, significant business changes (new products, acquisitions, international expansion) should trigger privacy impact assessments. Glocert International can provide ongoing advisory services to support continuous compliance as your business and the regulatory landscape evolve.
Why Choose Glocert for CCPA/CPRA Compliance?
Expert Privacy Consulting Services
Glocert International specializes in privacy compliance consulting, helping organizations navigate the complex requirements of CCPA, CPRA, and other privacy regulations. Our team has deep expertise in California privacy law, data protection best practices, privacy program implementation, and practical compliance strategies. We provide comprehensive gap assessments, data mapping assistance, privacy readiness evaluations, customized workshops, and ongoing advisory services to ensure you achieve and maintain compliance with evolving privacy requirements.
Privacy Law Expertise
Our team includes certified privacy professionals with deep expertise in CCPA and CPRA requirements across all provisions, consumer privacy rights and business obligations, sensitive personal information protections, data governance and privacy by design, privacy program development and management, and US and international privacy regulations. We've conducted privacy assessments for businesses across industries including technology, retail, healthcare, financial services, media and entertainment, and professional services. Our privacy law focus ensures we provide relevant, practical guidance throughout your compliance journey.
Comprehensive Service Portfolio
Glocert International offers complete CCPA/CPRA services including gap assessments identifying compliance requirements, data mapping and inventory development, privacy readiness assessments, customized training workshops, advisory services for specific privacy challenges, privacy policy and notice development, consumer request process design, vendor agreement review and templates, and ongoing compliance support. We also provide HIPAA compliance, SOC 2 audits, and ISO 27001 certification services, allowing integrated privacy and security compliance programs.
Practical, Business-Focused Approach
We understand that privacy compliance must work within business realities. Our approach focuses on practical, implementable solutions that balance legal requirements with operational feasibility, cost-effective compliance strategies that prioritize high-impact activities, scalable privacy programs that grow with your organization, pragmatic risk management rather than perfection, and clear communication translating legal requirements into business language. We partner with you to build sustainable privacy practices that protect consumers, meet regulatory requirements, and support your business objectives.
Related Services
Organizations subject to CCPA/CPRA often need additional compliance certifications. Glocert International also provides HIPAA compliance services for healthcare information, SOC 2 audits for security and availability controls, ISO 27001 certification for information security management, and PCI DSS compliance for payment card security. We can coordinate multiple engagements to maximize efficiency, leverage shared evidence, and provide comprehensive privacy and security validation.
Unlock the Full Potential of Your Organization
Contact us today to learn more about our CCPA/CPRA compliance services and how we can help you achieve privacy excellence and protect consumer data.
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